Wipro Hiring Service Desk Analyst L1 | Hyderabad Job Opening 2025 | Apply Now

Wipro Hiring Service Desk Analyst L1 

Wipro is one of the most well known and respected IT companies in India. Today, we are excited to bring you another great job opportunity, and that too in the tech hub of Hyderabad. If you’ve been looking to start your career in IT support or service desk roles, this opening willbest suties you be suit you.Stay with us till the end of this blog post to get all the details about the Wipro Hiring Service Desk Analyst L1 Hiring Program.

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Company Overview:

Wipro is known as a global leader in technology, consulting, and business based services company. With a strong presence in over 60 countries, Wipro is known for delivering innovative IT solutions to clients worldwide. The company offers exciting career opportunities for freshers and experienced professionals, making it a great place to start or grow your tech career.

Company	Wipro
Role	Service Desk Analyst L1
Location	Hyderabad
Requisition ID	76671
Exprience	Freshers or Experienced

 

Your Role as a Service Desk Analyst L1

As a Service Desk Analyst L1 at Wipro, you will be the first point of contact for B2B clients experiencing any IT issues. You will resolve issues in tickets via phone, chat, email, or portal, covering software, hardware, and network problems.

1. Logging and prioritizing all tickets, maintaining SLA and TAT targets as per company standards.
2. Escalating complex issues as per the escalation matrix.
3. Suggesting process improvements for better efficiency and customer satisfaction.

Service Desk Analyst L1 Responsibilities

Candidates who are applying for Wipro Hiring Service Desk Analyst L1 Hiring Program the following are your Responsibilites:

1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns on the client environment.
2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins for horizontal team on the floor.
3. Identify potential of tickets and escalate tickets requiring urgent attention and immediate action.
4. In the incident management tool, maintain a log of all contacts and document all the activities and results accurately and completely.
5. Deals with the incidents and resolves helpdesk requests.

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Education Requirement: 

Candidates who are applying for Wipro Hiring Service Desk Analyst L1 Hiring Program need to have below mentioned educational requirements.

1. Candidates must be freshers or any experienced candidates are welcome.
2. Any Stream candidates are eligible to apply.
3. Candidate must have 60% or CGPA in academics.

NOTE: Any project or certification related to the Service Desk Analyst role or any IT related role will be plus.

 

Skills Required for Wipro Service Desk Analyst L1 Hiring Program

Candidates who are willing to apply for Wipro Hiring Service Desk Analyst L1 Hiring Program must have mentioned skills

Wipro kept the skill set required for Wipro Hiring Service Desk Analyst L1 Hiring Program very basic, as this role is not focused on technical, but more focused on IT.

1. Fluent Communication Skills.
2. Core Windows Technical Knowledge.
3. A passion to troubleshoot and help users with their IT issues.

Important E-mail details to the candidates from Wipro

Candidates who are applying for Wipro Hiring Service Desk Analyst L1 Hiring Program need to not the E-mail details provided by Wipro

• If you receive any suspicious mail, advertisements, or persons who offer jobs at Wipro in exchange for money, please send email to helpdesk.recruitment@wipro.com
• If you have any complaints or concerns regarding unethical/unfair hiring practices, please send email to ombuds.person@wipro.com

 

How to Apply for Wipro Hirng Service Desk Analyst L1 Hiring Program

1. Review Wipro Job Details:
   Read through all the job roles details on this page and Wipro careers page to understand the requirements and responsibilities.
2. Click the Apply Link:
   Scroll down and click the “Apply Link” button to be redirected to the official website. We have 2 applying links in the official wipro careers page we suggest that to please check both the link buttons.
3. Fill Out the Application:
   On the official website, fill out the application form with the provided information carefully.
4. Verify Your Information and Submit Your Application:

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